FAQ

Everything you need to know about IntroFlow.

Find answers about setting up referral offers, tracking qualifying revenue, approving rewards, and how IntroFlow gets paid.

Still have a question?

Talk to us directly or join the waitlist for launch updates.

Contact IntroFlow See how it works
Overview
What is IntroFlow?
IntroFlow is a referral platform that helps businesses generate more trusted recommendations, track them through to qualifying collected revenue, and reward the people responsible. It works across checkout, booking, online enquiry and invoice journeys.
Is IntroFlow a creator marketplace?
No. IntroFlow connects businesses with customers, partners, professional contacts, and selected creators who already know and recommend them. It is not a public marketplace or campaign directory.
Who is IntroFlow for?
IntroFlow is designed for businesses where a successful referral can generate meaningful revenue, and for people who want to be rewarded for recommending businesses they genuinely trust. Businesses can manage their referral programme directly or with an agency, adviser or network they already work with.
How do I get started with IntroFlow?
Join the waitlist as a business or referrer. IntroFlow is launching soon, with early access available to selected users first.
For businesses
Who can I invite to recommend my business?
Customers, partners, professional contacts, and selected creators you trust to recommend your business.
Can a referrer add my business without approval?
No. A referrer can invite your business to join, but the referral relationship does not become active until you accept the invitation, set the terms, and complete the required setup.
Do I need to change my website, checkout or sales process?
No. IntroFlow works around your existing website, checkout, booking, enquiry, CRM, and accounting systems.
Can I choose the reward and qualifying terms?
Yes. You set the referrer reward, qualifying revenue, qualifying period, and any reward cap before the offer becomes active.
Can agencies or professional networks use IntroFlow?
Yes. Agencies, advisers, and professional networks can help businesses manage referral programmes for the people they already work with. Each business retains control of its programme, referral terms, and rewards.
Do I need to offer customers a perk for online enquiry referrals?
Yes. Every online enquiry offer includes a referrer reward and a customer perk. You set both during setup, and the perk is shown to eligible referred customers.
For referrers
How can I earn from referrals?
Accept an invitation from a business, or invite a business you already know and recommend. Once the relationship is approved, you can earn when your referrals generate qualifying collected revenue.
Can I invite a business I already recommend?
Yes. Invite the business to join IntroFlow and set its referral terms. Once approved, it’s added to your IntroList, ready to recommend.
Do I need to follow a special sales process?
No. Share your IntroLink or QR code through the channels you already use, whenever you would naturally recommend the business.
When is my reward paid?
Once qualifying revenue has been verified and your reward approved, it is included in your next monthly payout.
What’s an IntroList?
Your IntroList is a personal page containing all the approved businesses you recommend, ready to share through IntroLinks, QR codes, and other sharing tools. IntroPass is the wallet card that gives you quick access to your IntroList.
Tracking & verification
How does IntroFlow verify referral revenue?
IntroFlow matches a referral to a paid order, completed and paid booking, or collected invoice resulting from a referred enquiry.
How do I know whether my referral has generated revenue?
Referrers can track the status of their referrals and see when qualifying revenue and rewards have been approved.
Does IntroFlow move money or edit business records?
No. IntroFlow uses read-only access to verify qualifying revenue. It can’t edit business records or move money from connected systems.
What happens if an order is cancelled, refunded or an invoice remains unpaid?
Only revenue the business has actually collected qualifies. Revenue and rewards are adjusted to reflect cancellations, refunds or unpaid invoices.
How is referral activity reported?
Businesses receive a monthly summary showing qualifying referred revenue, referrer rewards, and the IntroFlow platform fee. Referrers can see their approved rewards and upcoming payout.
Pricing & rewards
Is there a monthly fee?
No. IntroFlow has no monthly subscription fee.
When does IntroFlow earn a fee?
Only when a referral generates qualifying revenue that the business has collected.
Who funds the referrer reward?
The business funds the agreed reward. IntroFlow’s fee is separate and also only applies to collected revenue.
How is the IntroFlow fee calculated?
IntroFlow receives an agreed share of the overall referral allocation. The full split is agreed before the referral offer becomes active and applies only to qualifying collected revenue.
What counts as qualifying revenue?
Revenue the business has collected that meets its referral terms. A business can define which transactions qualify, how long the qualifying period lasts, and whether a maximum amount applies.
Why are rewards based on collected revenue?
So rewards and fees apply only to income the business has actually received — not enquiries, quotes, unpaid invoices or cancelled bookings.
What type of reward can a business offer?
Depending on the referral offer, a business can provide a percentage of qualifying revenue, a fixed amount, account credit or another agreed reward.
Can rewards be capped or time-limited?
Yes. A business can set a maximum reward and define how long referred revenue remains eligible.
Data & controls
Which payment, booking or accounting systems will be supported?
Common checkout, booking and accounting tools, including systems like Stripe and Xero, added as the product develops.
What data does IntroFlow access?
IntroFlow uses read-only access to the data required to connect a referral with qualifying collected revenue. The specific access required is explained and agreed during setup.
How is customer and referral data protected?
Access is limited to the data required to track referrals, verify qualifying revenue, and calculate rewards. Further details about how data is stored, processed, and protected are provided in IntroFlow’s privacy and security documentation.
No questions match your search. Try a different term or browse a category.